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I sent an envelope to 2 recipients (in signing order 1, 2). 24 hrs later, the 1st recipient still has Not received the envelope, and neither has the 2nd recipient. I do understand that the 2nd recipient will not receive the envelope UNTIL the 1st recipient has completed their signature. But in 24 hrs time no one has received anything. Help!
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Greetings,
My first suggestion is to manually Resend the envelope to get a fresh email notification to the first signer. Then advise the First signer to check their Spam/Junk folder. If neither of those work, I would advise the signer check their email client settings to ensure it’s allowing emails from docusign.net to end up in their inbox.
Good luck!
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