Envelope sent but not received by the recipient

Question

I sent an envelope to 2 recipients (in signing order 1, 2). 24 hrs later, the 1st recipient still has Not received the envelope, and neither has the 2nd recipient. I do understand that the 2nd recipient will not receive the envelope UNTIL the 1st recipient has completed their signature. But in 24 hrs time no one has received anything. Help!

Matthew.Farler · Accepted Answer

Greetings,My first suggestion is to manually Resend the envelope to get a fresh email notification to the first signer. Then advise the First signer to check their Spam/Junk folder. If neither of those work, I would advise the signer check their email client settings to ensure it’s allowing emails from docusign.net to end up in their inbox.Good luck!

Melanie.Panguito · Answer

Hello ​@TheRox,How are you? I'm checking in to see if the solution provided has been helpful.If it has, may you please markit asBest Answer ✅? This will help others with similar questions find the solution more easily.🙂Let us know if you still need help or if anything else comes up, we’re here for you.Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to click "Best Answer"!

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