Envelope quality not matching source file

Question

Hi Everyone,I’ve been testing out DocuSign in trial mode to see whether we can incorporate it into our workflow. However I’m running into issues with the end result when creating an enveloppe.This is the quality of the uploaded pdf into my template: And this is the result I get when I open the final document that has to be signed.As you can see there’s a lot of loss in quality, the same is true for nearly any document (word, pdf) that I upload. Any idea what might be causing this?Obviously I won’t be able to convince our Department Head with such quality so I hope that there’s a way to resolve this issue.

Alejandro.Ramos · Answer

Hi ​@JonathanK,Thank you for reaching out to the Docusign Community.This behavior leads me to believe that there must be a formatting issue in the documents being uploaded that could be the root cause of the problem. Please try printing your document to PDF prior to its upload to Docusign, by following the steps provided below:Print to PDFIf this does not solve the issue, re-trying through a different device, network and browser will be the best course of action. Please try these options separately, as they may lead us to what is causing the issue.Feel free to let us know if you need further assistance with this.Best regards,Alejandro R. | Docusign Community ModeratorPlease click "Best Answer" below if you find my reply to be a valid solution to your issue!

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