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Envelope creation stopped working for some of the users

Forum|Forum|11 months ago
September 2, 2025
16 replies
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Recently, some our Docusign users with DS Sender permissions have been experiencing issues sending envelopes from the Docusign platform. When they click on Envelopes and then Send an Envelope, the action receives no response and after a few minutes, the request fails with a ERR_CONNECTION_RESET (201) error. This issue is occurring intermittently for some of our users.

Anyone has faced similar issue?

Best answer by bhuvaneswary

Hi @Ma.Cubio ,

The DocuSign Engineering team asked us to test bypassing the Akamai WAF via a host file edit to see if the behavior would change. The test had a positive outcome with one of the affected users. We are now running the same test with another user.

According to the Engineering team, “The Akamai WAF was implemented in early July, which is likely when users started experiencing the issue. The host file solution isn’t a long-term fix, just a means of debugging."

I will post an update here once we receive the permanent solution from the DocuSign team.

I really appreciate your support and follow up on this topic.

Thanks,

Bhuva

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M

Ma.Cubio

Community Moderator

Hello @bhuvaneswary
I just received feedback from the expert handling your case. I was told that a bug ticket had already been created, and our engineers were looking into it. To thoroughly check their end, they ask you to send the latest logs.

via the existing support case. Please send them the logs through the email thread on the support case. Thank you.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like and click "Best Answer"

.

B

bhuvaneswary

Author

Conversation Starter

Hello @Ma.Cubio ,

We have received update from the engineering team yesterday that it looks like there is a network transmission issue with the outgoing response once it leaves the Docusign network. We will follow the steps advised by them to see if we get a different response.

Regards,

Bhuva

M

Ma.Cubio

Community Moderator

Hello @bhuvaneswary
Thank you for the update. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator

M

Ma.Cubio

Community Moderator

Hello @bhuvaneswary

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

B

bhuvaneswary

AuthorAnswer

Conversation Starter

Hi @Ma.Cubio ,

The DocuSign Engineering team asked us to test bypassing the Akamai WAF via a host file edit to see if the behavior would change. The test had a positive outcome with one of the affected users. We are now running the same test with another user.

According to the Engineering team, “The Akamai WAF was implemented in early July, which is likely when users started experiencing the issue. The host file solution isn’t a long-term fix, just a means of debugging."

I will post an update here once we receive the permanent solution from the DocuSign team.

I really appreciate your support and follow up on this topic.

Thanks,

Bhuva

M

Ma.Cubio

Community Moderator

Hello @bhuvaneswary
Thank you for the update and for your continued patience. I understand how important it is to resolve this. I hope our engineers will find a long-term solution as soon as possible.
Thank you and have a great day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"

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