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ello DocuSign Developer Community,

I am using a DocuSign **Sandbox account** for testing and trying to create envelopes via the eSignature API. 

However, I am receiving the following error when sending envelopes:

Error code: ENVELOPE_ALLOWANCE_EXCEEDED  
Message: The envelope allowance for the account has been exceeded.

The strange thing is that in my Sandbox Admin dashboard, the account shows **"Unlimited" envelopes** and only **51 envelopes used**. 

Environment details:  
- Sandbox account email: ***email removed***
- Account ID: **********
- API SDK: PHP eSignature SDK (vendor/docusign/esign-client)  

I would like to know:  
1. Why is the API returning this error even though the dashboard shows unlimited envelopes?  
2. How can I reset or fix the envelope quota for this Sandbox account?  
3. Is this a known issue for Sandbox environments?

Thank you in advance for your help.

Hello ​@valentin.acosta 

Thank you for reaching out, and welcome to the Docusign Community! Your question is valuable, and we want you to know that we are fully committed to providing you with the best service possible. 

We really want to help you with your sandbox concern; however, we have limited access in the Community. We suggest you create a support case instead so a Support Expert can look into it and resolve your issue with your sandbox account.
 👉 Open a Support Case

If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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