New Voice

Question

Envelope allowance exceed on free account

Forum|Forum|1 year ago
December 9, 2024
5 replies
440 views

I have had a free account that I use only for signing documents myself, since 2020 or 2021. All of a sudden last week, I’m getting a message that “the envelope allowance for the account has been exceeded.” I have never, ever, sent an envelope, so I don’t understand the issue.

Up at the top, it even says 3 sends left:

I sent a message to DocuSign, and got a “there is no limit for signing, only for sending” message, so I’m stumped. Why would this be happening? I literally only use it for signing.

Thank you in advance! This is such an inconvenience!

eSignature

Hengfeng Ge

Hero

the trail account can send 3 envelope free, so it notice that you still can send 3 envelope.

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christineflarsen

Author

New Voice

I realize that. Unfortunately, it doesn’t change the fact that it’s telling me I’ve reached my maximum envelopes when I’ve never sent one.

the trail account can send 3 envelope free, so it notice that you still can send 3 envelope.

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

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CT-DS

New Voice

Other users have had the same issue. You can try to contact support, but they were unable to help me since I am not a paid user.

C

christineflarsen

Author

New Voice

Well, it’s worked for a week or so, but now I’m getting the message again. So frustrating.

V

VictorC

New Voice

I am experiencing the same issue as the original poster, after signing maybe 5 documents Support confirmed to me that there should be no limit on uploading (single) signing files, then downloading the files.

Support then made a unilateral decision to close the case, as I am not a paying customer.

Has anyone had any luck resolving this issue.

Cheers,

Vic,

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