Employee's Withholding Certificate: W-4 - Unable to create the envelope.

Question

Hello there,I’m trying to create a new envelope using a starter template:Employee's Withholding Certificate: W-4 Keep getting the following error:Unable to create the envelope. it looks like all other starter templates work well, what am I missing? Tried both Chrome and Edge.

Pete.Connor · Accepted Answer

Hi Evgeny,Here is a link that might help →https://support.docusign.com/s/articles/Unable-To-Create-The-Envelope-When-Using-a-Template?language=en_US&rsc_301

Hengfeng Ge · Answer

could you provide the API log as this document told:

https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

Or for a more accurate understanding of your issue, I recommend including a screenshot.

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