Skip to main content
arrow-left Back to Docusign.com
E
New Voice
EvgenyNew Voice
New Voice
September 8, 2024
Solved

Employee's Withholding Certificate: W-4 - Unable to create the envelope.

  • September 8, 2024
  • 4 replies
  • 133 views

Hello there,

I’m trying to create a new envelope using a starter template:

Employee's Withholding Certificate: W-4

 

Keep getting the following error:

Unable to create the envelope.

 

it looks like all other starter templates work well, what am I missing? Tried both Chrome and Edge.

    Best answer by Pete.Connor

    Hi Evgeny, 

     

    Here is a link that might help → https://support.docusign.com/s/articles/Unable-To-Create-The-Envelope-When-Using-a-Template?language=en_US&rsc_301

    4 replies

    Hengfeng Ge
    Hero
    Hengfeng GeHero
    Hero
    September 9, 2024

    could you provide the API log as this document told:

    https://support.docusign.com/s/document-item?language=en_US&rsc_301&bundleId=jux1643235969954&topicId=poz1578456669909.html&_LANG=enus

    Or for a more accurate understanding of your issue, I recommend including a screenshot.

    FreeLink/甫连信息
    🌍 DocuSign Partner | Partner Profile
    🏆 2024 APAC Reseller Growth Partner of the Year
    🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
    🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

    Feel free to reach out for collaboration opportunities.

    Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
    E
    New Voice
    EvgenyNew VoiceAuthor
    New Voice
    September 10, 2024

     

    P
    Docusign Employee
    Pete.ConnorDocusign EmployeeAnswer
    Docusign Employee
    September 10, 2024

    Hi Evgeny, 

     

    Here is a link that might help → https://support.docusign.com/s/articles/Unable-To-Create-The-Envelope-When-Using-a-Template?language=en_US&rsc_301

    C
    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    September 24, 2024

    Hi @Evgeny,

    I hope you are doing well.

    I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,

    Christopher | Docusign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

    Code of ConductAccessibility statement

    Docusign Community

    Code of Conduct