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A few days ago, my work colleague created a developer account. Everything worked for several days without any problems, envelopes could be created and emails went out. Since yesterday no more emails have arrived. We have tried several email addresses with several providers, spam folders are empty. DocuSign says email is out but nothing arrives at any of them.

I have also just created an account and generated a demo app for C#. The same behaviour, I enter the data in the console, a message appears that everything has been sent successfully, but nothing arrives at any recipient.

Are there any problems with the test accounts at the moment?

 

Hello ​@Trias,

 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand that you are having difficulties receiving emails from Docusign. Please communicate to your IT department or domain administrator that it is necessary to whitelist the following email addresses and domains:

  • Email Addresses:
  1. dse@docusign.net
  2. dse_demo@docusign.net
  3. dse_na2@docusign.net
  4. dse_na3@docusign.net
  5. dse_na4@docusign.net
  6. dse@eumail.docusign.net
  7. dse@camail.docusign.net
  8. dse@aumail.docusign.net
  9. dse@fedmail.docusign.net
  • Domains:
  1. @erp.docusign.com
  2. @springcm.net
  3. @docusign.net
  4. @docusign.com

For detailed instructions, kindly refer to our article titled "Why am I not getting Docusign email notifications?" where each step is thoroughly explained.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@Trias,


I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Reply


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