Hello ​@wsampson,

Thanks for reaching out to the Docusign Community; it's great to have you here! I’m really sorry you’re having issues with email notifications.

To help us investigate this issue further, could you please send me a private message and provide the following details?

• Envelope ID
• Email address of the affected recipient

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

Best Regards,

Jenny | Docusign Community Moderator

​@wsampson 

I had this issue as well. I’m told by the DocuSign Support Team that it was a “known issue” and they have since fixed it. If you’re still having problems you may want to open a support ticket.

good luck

mr1

Hello ​@wsampson,

I hope you are doing well. If you found the response helpful, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best Regards,

Jenny | Docusign Community Moderator