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I am receiving notifications for signature requests in the App, but not through email as of today. I checked and the domain for Docusign is not blacklisted. Is anyone else experiencing this?
- Community Moderator
Hello
Thanks for reaching out to the Docusign Community; it's great to have you here! I’m really sorry you’re having issues with email notifications.
To help us investigate this issue further, could you please send me a private message and provide the following details?
- Envelope ID
- Email address of the affected recipient
Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!
Best Regards,
Jenny | Docusign Community Moderator
- Respected Advisor
I had this issue as well. I’m told by the DocuSign Support Team that it was a “known issue” and they have since fixed it. If you’re still having problems you may want to open a support ticket.
good luck
mr1
- Community Moderator
Hello
I hope you are doing well. If you found the response helpful, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.
Best Regards,
Jenny | Docusign Community Moderator
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