Duplicate reports being sent out despite scheduled once per week

Forum|Forum|10 months ago
October 17, 2025
1 reply
41 views

We started seeing duplicate reports sent out starting last Friday and repeating this Friday, despite this report has been running for over one year with no problems. I thought it was a one-time quirk, so I did not mention this.

Has anyone else experienced this issue?

Here is the configuration:

And the logs:

Best answer by Jenny.Martin

Hello @Scott.Nieman, -- thanks for the heads up on this.

We’ve confirmed the issue and our engineering team is actively investigating under ticket ID [AR-6235]. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
👉 Open a Support Case

Here if you need us!

Best Regards,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

J

Jenny.Martin

Answer

Community Moderator

Hello @Scott.Nieman, -- thanks for the heads up on this.

We’ve confirmed the issue and our engineering team is actively investigating under ticket ID [AR-6235]. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
👉 Open a Support Case

Here if you need us!

Best Regards,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

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