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duplicate e-mails

Forum|Forum|1 year ago
November 14, 2024
6 replies
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We use DocuSign for time and attendance slips. We have noticed that a time slip will be signed by the associate, manager, and HR, but we continue to receive duplicate copies of the slip. The manager reports similar duplicate e-mails. I recently received an e-mail from a time slip that had been completed in August. Is there a way to prevent this?

Best answer by bscarbrough

Actually, I have this sorted out. The user that was reporting this was apparently clicking the link over and over again which caused it to disable and resend repeatedly.

Thank you.

Nurcan

Conversation Starter

Happening to us too, with one of our managers. He is the only one reporting this issue.

C

Christopher.Alpizar

Docusign Employee

Hello @Nurcan,

Thank you for reaching out to the Docusign Community.

What type of notifications are you receiving for these copy slips?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

B

bscarbrough

New Voice

We are also getting multiple / duplicate email notifications. Came here to see if anyone else is having this issue.

Looks like at least a few are.

C

Christopher.Alpizar

Docusign Employee

Hello @bscarbrough ,

Thank you for reaching out to the Docusign Community.

What type of notifications are you receiving for these copy slips? Are you a sender or a recipient of the envelope? If you are the sender, could you confirm if you were using an integration or the Docusign Web App?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

B

bscarbrough

Answer

New Voice

Actually, I have this sorted out. The user that was reporting this was apparently clicking the link over and over again which caused it to disable and resend repeatedly.

Thank you.

C

Christopher.Alpizar

Docusign Employee

Hello @bscarbrough ,

Glad to hear that, let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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