Hi @Zchick !

Firstly, I'm sorry that you are having difficulty downgrading your account to a free plan.

Unfortunately, we can’t help you directly here in Community. So, I’m sharing below a video and an article that explain in detail how you can proceed:

• Video Cancel your Docusign account and request a refund
• Article Downgrade or close your Docusign account

If you still can't, or if this option doesn't appear for you, in this case the recommendation is to create a ticket with the Customer Support Team and they’ll check what may be happening and, in some cases, they’ll be able to perform the downgrade for you.

To create a ticket with our Customer Support Team, please access: https://support.docusign.com/s/contactSupport?language=en_US

Attention, for some Corporate plans and for subscription through iTunes or Google Play, there are different steps (available in the article shared above).

I hope this information can help you with your request! Please, let me know if you still need help!

Hi @Zchick,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

We’re sorry to hear that you want to downgrade your account but we can assist you through the process. 

Depending on how your account was originally configured, you may be able to cancel/close your account: 
 

Should I downgrade or close my Docusign Account? 

If you don’t see that option available, please submit a Customer Support case here:  

Contact Support
 

If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support.
 

Docusign Customer Support cannot cancel subscriptions purchased via iTunes or Google Play. Please see the links below on how to cancel on your Apple or Android device or phone: 

iTunes
 

Google Play 

Feel free to let us know if you need further assistance with this.  

Thank you for using Docusign, we hope you have a wonderful rest of your day!  

Best regards,  

Alejandro R. | Docusign Community Moderator  

"Select as Best" below if you find the answer a valid solution to your issue!  

Hi @Zchick,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

The issue has not been resolved. I reached out on 5/26 and it is now 6/11. I shouldn’t have had to wait this long or longer I obtain my refund. I will be contacting the BBB as I am thoroughly frustrated and disgusted with the lack of customer service and the time frame it takes to obtain a simple refund.