downgrade and get refund

Question

System isn’t letting me down grade my plan to free. Money was taken from my account that I need desperately to pay other bills. I have no income. I need a refund immediately. The self help isn’t helping me

Vinicius.Rodrigues · Accepted Answer

Hi @Zchick!Firstly, I'm sorry that you are having difficulty downgrading your account to a free plan.Unfortunately, we can’t help you directly here in Community. So, I’m sharing below a video and an article that explain in detail how you can proceed:VideoCancel your Docusign account and request a refundArticleDowngrade or close your Docusign accountIf you still can't, or if this option doesn't appear for you, in this case the recommendation is to create a ticket with the Customer Support Team and they’ll check what may be happening and, in some cases, they’ll be able to perform the downgrade for you.To create a ticket with our Customer Support Team, please access:https://support.docusign.com/s/contactSupport?language=en_USAttention, for some Corporate plans and for subscription through iTunes or Google Play, there are different steps (available in the article shared above).I hope this information can help you with your request! Please, let me know if you still need help!

Alejandro.Ramos · Answer

Hi @Zchick,Welcome to the Docusign Community!We are glad to have you here and can't wait to help share as much knowledge as possible.We’re sorry to hear that you want to downgrade your account but we can assist you through the process.Depending on how your account was originally configured, you may be able to cancel/close your account: Should I downgrade or close my Docusign Account?If you don’t see that option available, please submit a Customer Support case here:Contact Support If you’re not able to open a Customer Support case via the above link, scroll down further on the page to “More Support Options” and select "I can't reset my password or don't have an account." You will have different options to contact Support. Docusign Customer Support cannot cancel subscriptions purchased via iTunes or Google Play. Please see the links below on how to cancel on your Apple or Android device or phone:iTunes Google PlayFeel free to let us know if you need further assistance with this.Thank you for using Docusign, we hope you have a wonderful rest of your day!Best regards,Alejandro R. | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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