Hello ​@CRB,
 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
Let me check it for you. I’d like to confirm if the email associated with your docusign account is the same as your email here in community? To conceal Personally Identifiable Information, you may just reply “YES” or “NO.”

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@CRB,

I hope you are doing well. 

I want to confirm if you were able to solve your issue or if you still need help.

Let me know, and I will gladly help you address the situation as soon as possible.

Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!