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MirandaRoberts8New Voice
New Voice
June 4, 2024
Solved

DOUBLE TEXT / BLURRY TEXT ON DOCUMENTS

  • June 4, 2024
  • 13 replies
  • 896 views

When I create an envelope to send it uploads with a double text / blurry text as pictured. It does not look like this in my files on my computer before uploading. Please help!

    Best answer by Vikash Tiwary

    It was pdf and paid version. I have resolved this now. This happened if i had two signers and field was assigned to second signer. I made the field read only and assigned to first signer so its also visible to second signer and it do not appear blurry any more

     @Christopher.Alpizar  thanks for your reply.

    13 replies

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    New Voice
    Vikash TiwaryNew VoiceAnswer
    New Voice
    October 18, 2024

    It was pdf and paid version. I have resolved this now. This happened if i had two signers and field was assigned to second signer. I made the field read only and assigned to first signer so its also visible to second signer and it do not appear blurry any more

     @Christopher.Alpizar  thanks for your reply.

    C
    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    October 18, 2024

    Hello @Vikash Tiwary,

    Thanks for providing the workaround for this, glad to hear that you were able to solve this.

    Let us know if you need further assistance.

     

    Best regards,

    Christopher | Docusign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

    V
    New Voice
    Vikash TiwaryNew Voice
    New Voice
    October 20, 2024

    I am sorted for now. Thank you.

     

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