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Does anyone know how to contact DocuSign support?

Forum|Forum|1 year ago
November 11, 2024
17 replies
1955 views

I’ve tried contacting support via chat on the website, but I am unable to contact anyone. The bot on the site is unhelpful & the prompts are not guessing what my question is anywhere close to correctly. They offer numbered options & when I select a number, the chatbot automatically closes the chat so I have to start back from square one. I had to keep going around a loop of answering the questions & getting links to unhelpful resources that did not get me to anything to help me self serve.

Best answer by Jenny.Martin

Hello @arandellca,

I hope you’re doing well. Thank you for reaching out to the Docusign Community!

Here's a comprehensive guide on reaching customer support:

How do I contact Docusign Customer Support?

If you are still encountering issues opening a support case, you can utilize our Live chat 👉 Updated look in the Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

Show previous replies

V

VikiM

New Voice

I am the plan administrator.

In the past I was able to call phone support and they were able to fix the issue same day.

I was able to create a case number after all. I received and email with instructions. Replied to the email stating that I followed instructions and why it's not working. No response. I resent the request again, this time asking for a phone support.

The envelopes do not repopulate if sent out too late the day before the reset date. I'm in PT zone. If DocuSign wants to be fully automated, I'm sure they can set the cutoff time at midnight of the customer's time zone and I wouldn't have to call in asking them to fix it.

It's been 2 business days going back and forth with no resolution.

How can I request phone call?

C

Christopher.Alpizar

Docusign Employee

Hello, @VikiM,

Can you provide the case number? From the case in the Support center you will have the option to request a callback.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

H

Honeymic

Newcomer

I need to request a phone call. The computer request is not working! Rethinking my subscription at this point.

I

ijong

Newcomer

Hello

Case Number: 14987758

I’ve been waiting to hear back from Docusign support but have not heard anything. My case is pretty simple. I am sure I had cancelled my subscription before the renewal but was charged for it. I am unsure why this cancellation didn’t go through.

In any event, I’ve cancelled and am now requesting a refund on the amount paid. I believe there is a 14 day cooling off period, by law, that as a consumer, you are still able to request a refund.

Can any moderator help here?

A

arandellca

Newcomer

I am in a similar situation in that I can not contact support. I need to update our billing information with a new address. I can not create a case as I am directed to a page where I am to select one login or another and no matter what I select I get a page letting me know that I need to go back. Can someone please assist me with this issue.

J

Jenny.Martin

Answer

Community Moderator

Hello @arandellca,

I hope you’re doing well. Thank you for reaching out to the Docusign Community!

Here's a comprehensive guide on reaching customer support:

How do I contact Docusign Customer Support?

If you are still encountering issues opening a support case, you can utilize our Live chat 👉 Updated look in the Support Center

Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

J

Jenny.Martin

Community Moderator

Hello @arandellca,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

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Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.