I installed both the extension and the executable according to the provided procedure. However, during the document signing process, the page displays a message indicating that DocuSign PKI cannot be started.
In the Control Panel, the application appears as installed.
Device: Surface Pro 12
Processor: Snapdragon® X 12‑Core X1E80100
Operating System: Windows 11 Pro (ARM‑based)
Hello
Thanks for reaching out and welcome to the Docusign Community!
Could you please try the steps listed here: An alternative method for installing DocuSign PKI
If the issue continues, I recommend opening a support case so our team can take a closer look. 👉 Open a case in the Docusign Support Center
Happy to help if you need anything else!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Best Regards,
Jenny | Docusign Community Moderator
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