I installed both the extension and the executable according to the provided procedure. However, during the document signing process, the page displays a message indicating that DocuSign PKI cannot be started.
In the Control Panel, the application appears as installed.
Device: Surface Pro 12
Processor: Snapdragon® X 12‑Core X1E80100
Operating System: Windows 11 Pro (ARM‑based)
Best answer by Jenny.Martin
Hello
Thanks for reaching out and welcome to the Docusign Community!
Could you please try the steps listed here: An alternative method for installing DocuSign PKI
If the issue continues, I recommend opening a support case so our team can take a closer look. 👉 Open a case in the Docusign Support Center
Happy to help if you need anything else!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
Hello
Thanks for reaching out and welcome to the Docusign Community!
Could you please try the steps listed here: An alternative method for installing DocuSign PKI
If the issue continues, I recommend opening a support case so our team can take a closer look. 👉 Open a case in the Docusign Support Center
Happy to help if you need anything else!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Best Regards,
Jenny | Docusign Community Moderator
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