Hello ​@WIuser,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Is this a completed envelope? You may try flattening the document. Flattening the PDF merges all layers into a single static document, which can resolve display issues for all users.

To flatten a document, follow these steps:

1. Open the PDF in your preferred PDF viewer. Note: Your steps may vary depending on the PDF viewer you use.
2. Click the File menu, then click Print.
3. Select a PDF Writer from the Printer list, then click Print. Common PDF writers include Adobe PDF, Foxit Reader PDF Printer and Microsoft Print to PDF
4. When prompted, choose a name for the file, then click Save.

If you continue to experience issues after trying these steps, I recommend reaching out to Docusign support directly to investigate further. Open a case in the Docusign Support Center 

I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

Hello ​@WIuser,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator