Docusign Package requiring a fax number

Forum|Forum|2 years ago
May 10, 2024
13 replies
363 views

I’m trying to send out a document for signatures, which I’ve done a number of times, but it’s now showing that a fax number is required for each of the signers. (Even though the fax box is greyed out, and it won’t let me enter anything into the fax number field, so there’s no way for me to send the document.) How do I fix this so it’s not a required field?

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W

WIRealtor

Newcomer

I’m having the exact issue SEFLRealtor described above. How is this glitch not fixed already? Why is fax even an option, but can’t be unclicked or filled out. This seems like the exact push I need to leave DocuSign.

J

Jenny.Martin

Community Moderator

Hello @WIRealtor,

Appreciate you bringing this up. To help see exactly what you’re experiencing, could you attach a screenshot of the issue (with any personal info hidden)? Additionally, kindly send me a private message with the envelope ID so we can look into this more closely.

Looking forward to your response.

Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @WIRealtor,

I hope you are doing well. I am following up to see if you had a chance to review our last message or if you still require assistance.
Feel free to let us know if you have any additional questions. We’re here to help!

Best Regards,

Jenny | Docusign Community Moderator

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