Docusign Mobile-Friendly Problem

Question

I have an adobe acrobat PDF that is being sent for signature. It is pre-filled so I’m selecting the “preserve PDF” or whatever the actual phrase is. When the recipient views the document in mobile-friendly mode, the layout of the document is all out of wack. How do we fix this? Thanks!

Alexandre.Augusto · Accepted Answer

Hello, ​@ChadUsing the option “Responsive Signing” in the envelopes makes easier to the users read documents using a mobile device, however for some .PDF forms that can cause the side effect mentioned by you.Before sending an envelope with the mentioned .PDF form, go to the Advanced Options of the envelope then unselect Responsive Signing to disable it.Verify if that solves the issue.More details about Responsive Signing can be obtained here.Best,Alexandre

Jenny.Martin · Answer

Hello ​@Chad,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer✅"by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Jenny |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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