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I have just updated my account from monthly to annual and discovered the branding functionality has been locked (with no warning).  On investigation I have been told this functionality is now only available to enterprise customers paying four figures a month.

For small businesses this greatly reduces the value of platform and is a huge change to bring in without any kind of communication.

Very disappointing.

Hopefully this is something the platform will reconsider

Hi ​@richard1785 !

Since November 2024, Docusign temporarily disabled for account plans purchased on Docusign website. If you’re looking for feature, the recommendation is upgrade for a corp account. Docusign Sales team can check our business cases and offer a good solution to you.

Brand source information: Docusign Account Administration: Brands

Hello ​@richard1785,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@Vinicius.Rodrigues , I’ve purchased the standard plan from the website—does that mean the branding function is also unavailable?

 

 

Hi ​@Vinicius.Rodrigues , I’ve purchased the standard plan from the website—does that mean the branding function is also unavailable?

 

Hi ​@pf_Lulu !

According to this article, the brand feature is temporarily disabled for account plans purchased on the web after November 20, 2024. I also noticed that Docusign updated the purchase page plan, removing the brand feature:

Source: https://ecom.docusign.com/plans-and-pricing/esignature?ipbr=1

 

If you need an extra information, I suggest you to reach out the Docusign Customer Support. They’ll be able to offer an extra help for you!

Hello ​@pf_Lulu,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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