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Docusign keeps taking user back to login page after attempting to login

Forum|Forum|1 year ago
September 25, 2024
4 replies
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A user attempted to login from the Docusign login page. The user entered his email which takes the user to the next screen and then clicked on ‘Use Company Login’. Afterward, it just takes the user back to the Docusign login page. Any idea what is causing this?

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Best answer by Hengfeng Ge

the email domain of email has been enable sso. so it should redirect to iam of of company for login. you should contact your docusign admin whether the sso is setting correct. thanks.

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Hengfeng Ge

Answer

Hero

the email domain of email has been enable sso. so it should redirect to iam of of company for login. you should contact your docusign admin whether the sso is setting correct. thanks.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Christopher.Alpizar

Docusign Employee

Hi @Binh Tran,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

P

Pattarawut

Newcomer

Hi,

Currently I encountered the same problem (including DocuSign admin cannot be logged in as well, can u please support further on this case (Case Number: 14639810)?

Many thanks in advance.

Regards,

Pattarawut

C

Christopher.Alpizar

Docusign Employee

Hi @Pattarawut,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.