the email domain of email has been enable sso. so it should redirect to iam of of company for login. you should contact your docusign admin whether the sso is setting correct. thanks.

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Hi @Binh Tran,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi,

Currently I encountered the same problem (including DocuSign admin cannot be logged in as well, can u please support further on this case (Case Number: 14639810)?

Many thanks in advance.

Regards,

Pattarawut