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A user attempted to login from the Docusign login page. The user entered his email which takes the user to the next screen and then clicked on ‘Use Company Login’. Afterward, it just takes the user back to the Docusign login page. Any idea what is causing this?
Solved
Docusign keeps taking user back to login page after attempting to login
+1- New Voice
Best answer by Hengfeng Ge
the email domain of email has been enable sso. so it should redirect to iam of of company for login. you should contact your docusign admin whether the sso is setting correct. thanks.
FreeLink/甫连信息
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+18- Hero
- Answer
the email domain of email has been enable sso. so it should redirect to iam of of company for login. you should contact your docusign admin whether the sso is setting correct. thanks.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.
Feel free to reach out for collaboration opportunities.
- Community Moderator
Hi
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+1- Newcomer
Hi,
Currently I encountered the same problem (including DocuSign admin cannot be logged in as well, can u please support further on this case (Case Number: 14639810)?
Many thanks in advance.
Regards,
Pattarawut
- Community Moderator
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
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