Docusign is not sending signature emails

Hello ​@ToddS,

Thanks for reaching out, and welcome to the Docusign Community!

To investigate further, could you please provide the envelope ID for the document you sent so we can check it?

Locate a Docusign envelope ID

Looking forward to hearing from you.

Best Regards,

Jenny | Docusign Community Moderator

Here’s the envelope id: 4c17e05d-fad3-8d1d-83d6-97d5c528247b

I also had trouble with this one as well: 64f7da93-903e-8b0f-811a-8ac21a3e1970

Thanks for your help!

Todd

Hello ​@ToddS,

Thanks for providing the envelope ID. Could you please send me a private message with your production and demo account details (name, email, and account number) so we can look into this further?

Regards,

Jenny | Docusign Community Moderator

Hello ​@ToddS,

Thank you for your message. After reviewing your account details, I found that your envelopes are being blocked by the system’s risk controls. We’ve made an adjustment so this will no longer affect you moving forward.

Please keep in mind that this change does not apply to envelopes already sent; you’ll need to send a new envelope.

Note: To keep the service running smoothly, restrictions may be applied if abusive activity is observed.

Please let us know if you need further assistance. Thank you!

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Hello ​@ToddS,

How are you? Favor, if the solution provided helped you, cleared things up, or pointed you in the right direction, please click Best Answer ✅ so others can find it too.

Please let me know if you need any further assistance. I’m more than happy to help. 

Thanks for being part of the Docusign Community!

Best Regards,

Jenny | Docusign Community Moderator