Docusign Invoices

Question

Hi there,

I’m trying to get past invoices paid but I can not retrieved them and the support is not answering, I need those 2025 invoices asap. I used to be able to do it, but since I moved to a free plan I cannot see them.

Thanks,

P

Melanie.Panguito · Accepted Answer

Hello ​@PatrickHAS,Welcome to the Docusign Community! We greatly appreciate your participation here.I understand you need to get a copy of your invoice, but you haven't gotten any response from Support. I can imagine how frustrating this must be, and I sincerely apologize. Rest assured that I will try my best to help you.Only Docusign Support can provide an invoice for free accounts. If you have a case number, please share it with me in a private message along with your email address and account number. This will help us check the status of your case and make some follow-ups.I look forward to hearing back from you. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

Melanie.Panguito · Answer

Hello ​@PatrickHAS,I trust all is well.I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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