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Hi there,

 

I’m trying to get past invoices paid but I can not retrieved them and the support is not answering, I need those 2025 invoices asap. I used to be able to do it, but since I moved to a free plan I cannot see them.

 

Thanks,

P

Hello ​@PatrickHAS,

Welcome to the Docusign Community! We greatly appreciate your participation here. I understand you need to get a copy of your invoice, but you haven't gotten any response from Support. I can imagine how frustrating this must be, and I sincerely apologize. Rest assured that I will try my best to help you.

Only Docusign Support can provide an invoice for free accounts. If you have a case number, please share it with me in a private message along with your email address and account number. This will help us check the status of your case and make some follow-ups.

I look forward to hearing back from you. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@PatrickHAS,

I trust all is well. I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!

 

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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