Skip to main content
Question

Docusign icon not displaying on white background

  • December 11, 2025
  • 1 reply
  • 15 views

Forum|alt.badge.img+1

Hello,
I'm working on integrating the branding feature with DocuSign, but I'm having trouble understanding why the DocuSign icon appears white in the emails I receive.

On the DocuSign preview page, the icon displays in black. I'm using Outlook for emails and have already cleared the cache, as that might have been affecting this issue.

 

1 reply

Forum|alt.badge.img+1
  • Author
  • Newcomer
  • December 12, 2025

Sorry, I realised that my question has a missing screenshot.
But as you can see, the docusign Icon is missing on the email message when the background is white