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Docusign icon not displaying on white background

Forum|Forum|8 months ago
December 11, 2025
4 replies
475 views

Hello,
I'm working on integrating the branding feature with DocuSign, but I'm having trouble understanding why the DocuSign icon appears white in the emails I receive.

On the DocuSign preview page, the icon displays in black. I'm using Outlook for emails and have already cleared the cache, as that might have been affecting this issue.

Best answer by Jenny.Martin

Hello @taepong,

Thanks for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are having this issue.

I tested this on my account and was able to replicate the same behavior you’re experiencing. To ensure we can address this thoroughly, the best next step would be to open a support case. This will allow our team to investigate the issue in detail and provide you with real-time updates on the progress. When creating the support case, you may include the link to this community post.

We appreciate your patience and understanding.

Best Regards,

Jenny | Docusign Community Moderator

T

taepong

Author

New Voice

Sorry, I realised that my question has a missing screenshot.
But as you can see, the docusign Icon is missing on the email message when the background is white

J

Jenny.Martin

Answer

Community Moderator

Hello @taepong,

Thanks for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are having this issue.

I tested this on my account and was able to replicate the same behavior you’re experiencing. To ensure we can address this thoroughly, the best next step would be to open a support case. This will allow our team to investigate the issue in detail and provide you with real-time updates on the progress. When creating the support case, you may include the link to this community post.

We appreciate your patience and understanding.

Best Regards,

Jenny | Docusign Community Moderator

J

Jenny.Martin

Community Moderator

Hello @taepong,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator

T

taepong

Author

New Voice

Hello, sorry for the late reply!

It would have seem that the issue was partly resolved ? (Not sure if this was intended, but the actual email is missing the “circle”, compared to the preview)

Email side:

Docusign preview:

Thank you !

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