+1Hello,
I'm working on integrating the branding feature with DocuSign, but I'm having trouble understanding why the DocuSign icon appears white in the emails I receive.
On the DocuSign preview page, the icon displays in black. I'm using Outlook for emails and have already cleared the cache, as that might have been affecting this issue.
Best answer by Jenny.Martin
Hello
Thanks for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are having this issue.
I tested this on my account and was able to replicate the same behavior you’re experiencing. To ensure we can address this thoroughly, the best next step would be to open a support case. This will allow our team to investigate the issue in detail and provide you with real-time updates on the progress. When creating the support case, you may include the link to this community post.
We appreciate your patience and understanding.
Best Regards,
Jenny | Docusign Community Moderator
+1Sorry, I realised that my question has a missing screenshot.
But as you can see, the docusign Icon is missing on the email message when the background is white
Hello
Thanks for reaching out, and welcome to the Docusign Community! We’re sorry to hear that you are having this issue.
I tested this on my account and was able to replicate the same behavior you’re experiencing. To ensure we can address this thoroughly, the best next step would be to open a support case. This will allow our team to investigate the issue in detail and provide you with real-time updates on the progress. When creating the support case, you may include the link to this community post.
We appreciate your patience and understanding.
Best Regards,
Jenny | Docusign Community Moderator
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
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