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Conversation Starter
May 22, 2025
Solved

Documents I have not signed are listed in my Activity list.

  • May 22, 2025
  • 7 replies
  • 179 views

I received two emails from DocuSign about transactions I supposedly approved and signed. I did the usual checks for suspicious links, etc., to try and determine that the emails were fake, but all of the items I hovered over looked legitimate. So I logged into my DocuSign account only to find two documents there, marked as signed! I haven’t dared to download them to see what they are/who they are from.

This is what I see when I hover over the “View Completed Document” link in the email: 

https://na4.docusign.net/Signing/EmailStart.aspx?a=ec3456aa-0b78-4116-8faf-845827c00f99&etti=43&r=595ef2ac-c4a7-4e08-9d9b-335d0897a498

All of the other links in the email are similar - they all show docusign.com or docusign.net.

I did look for any unusual activity in my bank accounts, but nothing has shown up. I am having a very difficult time trying to contact DocuSign support, so here I am.  

Does anyone have any experience in this area?

Thanks!

Best answer by mr1

@Davis.Reed 

Did you see this post?

 

There might be something that could help you in there…

good luck

mr1

7 replies

Respected Advisor
May 23, 2025

@Davis.Reed 

When you look at the items from your account in DocuSIgn, is there anything in the subject line/from that would indicate who may have sent the documents? I believe, if you are cc’ed on something the document shows up as “completed” same as if you had signed. Perhaps you were sent a copy of something?

 

good luck

mr1

 

MR1
Conversation Starter
May 23, 2025

Thanks for the tip. One of the email subject lines is “Completed: Payment acknowledgement for your last order.” The email does not say what was ordered or from what company. The second email was similar - its subject line was “Payment Received: Invoice Payment Successfully Processed.” It was supposedly from someone at PayPal about a suspicious transaction involving a payment through Coinbase. And none of these transactions have appeared in my bank or in my PayPal account. 

I decided to cross my fingers, trust in Malwarebytes, and attempt to download the documents from DocuSign. I got the “Please select which documents to download” dialog, but no documents ever showed up to select. I let it try to find a document for about 10 minutes. I also tried downloading a legitimate document, and that did work. 

I’m just going to delete them and keep an eye on things. I did tighten up my security settings and changed my password. Fingers crossed.

Respected Advisor
May 27, 2025

@Davis.Reed :

You could also report the activity to DocuSign - though I’m not sure if they still have a dedicated email address for this. 

From what you say it looks like some sort of scam. 

good luck

mr1

MR1
Conversation Starter
May 28, 2025

Thank you. I reported the first occurrence, but I never heard back from DocuSign, so I didn’t bother reporting the latest occurrence. I’ll look at their troubleshooting section again - maybe there’s another email to try. :-)

mr1Respected AdvisorAnswer
Respected Advisor
May 29, 2025

@Davis.Reed 

Did you see this post?

 

There might be something that could help you in there…

good luck

mr1

MR1
Conversation Starter
May 29, 2025

Good stuff, mr1! Thank you for the tip!

Community Moderator
June 9, 2025

Hello ​@Davis.Reed,

How are you? Favor, if the solution provided helped you, cleared things up , or pointed you in the right direction, please click Best Answer ✅"so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Regards,

Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!