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October 4, 2024
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documents

  • October 4, 2024
  • 2 replies
  • 57 views

how the heck to i get docusign to resend me a document from a month ago that i did not sign from my lawyers? it is only a month old and i have tried to contact them but it wont let me through to ask anyone,,thanks

Best answer by Hengfeng Ge

if the envelope is not expired, you can click the link in the notification email, it will send a new email notification for signing. the Default expiration for the url is click 5 times or in 48 hours. but if the sender set the expiration less than one month, you should ask the sender send you a new envelope.

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FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
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🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
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2 replies

Hengfeng Ge
Hero
Hero
October 4, 2024

if the envelope is not expired, you can click the link in the notification email, it will send a new email notification for signing. the Default expiration for the url is click 5 times or in 48 hours. but if the sender set the expiration less than one month, you should ask the sender send you a new envelope.

.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🏆 2024 APAC Reseller Growth Partner of the Year
🔧 The first in APAC to pass the DocuSign eSignature Technical Consultant certification.
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Feel free to reach out for collaboration opportunities.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
Docusign Employee
October 19, 2024

​Hi @nightmistwalker,

 

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!