Hello ​@cwinston,

Thank you for reaching out to the Docusign Community. 

I have found some related topic to this issue and this may depends on what type of integration you are using. 

I See “This Account Lacks Sufficient Permissions to Use Merge Fields” When Adding an Envelope Template Merge Field

Docusign REST API GET Envelope Form Data Error: This user lacks sufficient permissions to access this resource

Error "This Account lacks sufficient permissions - Connect not enabled for account"

If none of this links helps, I would suggest that you create a case using the link below so that you can be assisted by one of our support and perform further troubleshooting.

Open a case in the Docusign Support Center

I hope this helps. Please "Select as Best" below if you find the answer to be useful.
 
Best regards,
Marco Paulo| Docusign Community Moderator

Hello ​@cwinston,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@cwinston,

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator