Document says "sent", but hasn't been received

Question

I sent an envelope and it says “waiting for others”, but none of the recipients have received it. Please advise, thanks.-Derek

mr1 · Accepted Answer

Hi Derek:Have you checked the addresses are correct in DocuSign? Have your recipients checked their ‘junk/spam’ folders? If your recipients have their own DocuSign accounts - have them make sure that their ‘notifications’ are turned on.You could try re-sending the envelope so that the notification is at the top of the recipient’s inbox (that’s worked for me in the past...).DocuSign support has some other reasons things might not be getting through:https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails?language=en_USgood luck!mr1

nathaly.monge · Answer

Hello @Derek,If you found the providedresponse to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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