Hiya
I have a health and safety document that needs to be signed by 13 people. This has been received by 6 people but the other 7 people have said they have not received any emails from docusign - they have checked their junk mail also and nothing in there.
I have tried re sending but still no luck, looking at the document is says waiting above the emails that are not receiving the document
Hello
Thank you for reaching out to the DocuSign Community.
If the remaining recipients have already checked their spam or junk folders and are still not receiving the envelope invitation email, you may advise them to follow the additional troubleshooting steps outlined in the article below:
Why am I not getting DocuSign email notifications?
If you’d like, I can also check the current delivery status of the email on our end. Please feel free to share the envelope ID with me via private message.
If you find this response helpful, please consider marking it as the Best Answer by clicking “Select as Best.” This helps other community members quickly find relevant solutions.
Best regards,
Marco | DocuSign Community Moderator
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the solution suggested or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco | DocuSign Community Moderator
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