Solved

Document missing from history

Forum|Forum|5 months ago
June 3, 2025
5 replies
55 views

likle
Newcomer

Hi guys. I had document around year ago which I don’t remember if i signed and that document was voided later on after 2-3 month about what I was not notified. Im trying to figure out did I actually signed it or no and why it was voided but I cannot see it in history and check at what stage that document was abandoned. I do posses security code for that document but it says only that it was voided by specific person. How can I do it ?

Best answer by Hengfeng Ge

please open a case with support team, they can help you when you a recipient of an envelope.

FreeLink/甫连信息
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+18

Hengfeng Ge
Hero
Forum|Forum|5 months ago
June 3, 2025

@likle are you only is a signer or you also is the sender? Can you find the envelopeid?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

likle
Author
Newcomer
Forum|Forum|5 months ago
June 3, 2025

@Hengfeng Ge thank you for replying. I believe Im only a signer because I received an invitation to sign it via email and there is also following text in email which contains id i guess

Alternate Signing Method
Visit DocuSign.com, click 'Access Documents', and enter the security code:
…...

+18

Hengfeng Ge
Hero
Answer
Forum|Forum|5 months ago
June 4, 2025

please open a case with support team, they can help you when you a recipient of an envelope.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants

+13

Ma.Cubio
Community Moderator
Forum|Forum|5 months ago
June 19, 2025

Hello @likle
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
To check further, please provide me with the envelope ID via private message.

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

+13

Ma.Cubio
Community Moderator
Forum|Forum|5 months ago
June 27, 2025

Hello @likle

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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