Document in Docusign is just a blank document

@ChanProperty I believe this is the result of a specific setting that may not be enabled and the fact that after sending the envelope the Recipient hasn’t yet taken action to complete their expected portion of the envelope which hasn’t set the fields in the envelope.

The setting I am referring to is in the Settings > sending Settings called “When an envelope is sent, write the initial value of the field for all recipients”. If this is not enabled then the document would not set the values you entered.

Or if the above setting is not enabled you should see the values in the document as soon as the Recipient , who is assigned those fields, completes their action to cement those values into the document.

Hi @ChanProperty,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, I have the same issue. I did what the other user suggested which is tick this box (Settings > sending Settings called “When an envelope is sent, write the initial value of the field for all recipients”) but I still have a blank pdf. I tried using a diff browser, logged out and in again but nothing happens. I can’t contact the support center too.

Hello @MsLo,

Thank you for reaching out to the Docusign Community.

Would it be possible for you to provide a screenshot of the issue?

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi, we're experiencing a similar issue. Our document was intended to be sent to multiple recipients for review and signing, but only the first recipient can see the values we've entered. All other recipients only see a blank document, except for the signature marks. Is this a setting issue? please advise 

Hello @Jason Zhao,

Thank you for reaching out to the Docusign Community.

Do you have a signing order on the envelope?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @Jason Zhao,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Has anyone figured out how to make this work? I have been having this problem for months. I have called Docusign and have not been able to get any assistance in fixing this problem through their support desk. Every document I complete and load for signature is blank. I have checked all the appropriate boxes and still not working. It’s almost becoming impossible to use this product that I have used for 15 years. Please let me know if there is an option Thanks! 

Like everyone else I followed the instructions and changed the sending settings. Still it is sending the documents blank except for the place they need to sign. I’m having to move to another signing program after using this program for years. This has been bizarre. 

I am in shock that they can not fix this. I am not able to send nearly as many documents as I have in the past and also will need to move to another signing program after using Docusign for over 10 years. I was unable to send a document today and had to email to my client to sign and send back since its sending blank through Docusign.​@emilytheteacher - if you find a solution or an alternate program - please share! 

Hello ​@emilytheteacher and ​@jodislu ,

Thank you for reaching out to the Docusign Community.

Have you created a case for this with Docusign Support? If yes, could you provide the case number? Is this happening to all the documents that are sent from your account?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I had opened a case and it was closed as it was never fixed. I don’t have the number handy. I just tried to use Docusign again this morning and it still will not work and it is almost impossible to call as I sit on the phone for hours and get nowhere with the people that are in the support center. It sounds like they are reading out of a manual on what to ask and what to do. I am now spending hours to send out one Document as I need to create every field as a text box for it to populate. Its insane to me that a signing company cannot figure out how to fix this problem that seems to be getting worse. Its impossible to work like this in a day/age when sending out documents should be simplified. If anyone can find a fix to this problem - please comment for the group as Docusign has not been able to find the solution. 

Hello ​@jodislu ,

I apologize for the inconvenience, can you DM the email that is linked to your account so I can find the case?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi All,

So I am having this issue now and others within our company are reporting the same issue. I am using a Mac system and recently just updated the Mac OS to Sequoia 15.3. I am using an editable PDF from to fill in customers details before sending the document to the clients to sign. Even though the details are showing for me in PDF Preview on the Mac, when I upload the document into DocuSign all the fields I had filled out are blank. This was working fine with previous Mac OS software. The PDF is the same PDF that worked fine on previous version. 

I have attached screenshots of the PDF info for clarification on the type of document. Now this same document works on previous version of Mac.

Can someone replicated this issue within DocuSign. I have also attached a blank version of the editable document for you to use. 

Kind Regards,

Tadhg 

I think I stumbled onto an answer/work around. I was having the same problem- I also use MAC and when I uploaded some PDFs they would retain the locally filled in and saved information, and with others they would be the original document without any inserted information. I found that if I go and “print” the PDF, but then at the bottom of the print option choose “Save PDF” from the tiny option at the bottom of the print options window, and then save the PDF again through this manner, when I upload the newly created PDF through this process, it retains the locally submitted information. I don’t understand exactly why, and I am not a tech person… I just come up with odd solutions because I follow my ignorance in exploration of options. Let me know if this helps others!

Thank you ​@RobeyClark! I have started to do this as well since your post and its a much easier workaround than what I was needing to do to make the program work. Hopefully at some point @Docusign will be able to fix the issue so the fields don’t show blank when a pre-filled document is uploaded. Thank you for sharing! 

Many thanks ​@RobeyClark.  Your solution worked perfectly for me when all the others were red herrings!  And super simple too.  Much appreciated