Document automatically put on hold

Hello ​@PTNTIA,

Thank you for reaching out to the Docusign Community.

I apologize for the inconvenience. To confirm, the hold that you are referring to is to Add a Delay Between Recipients? Was the envelope created from scratch or was a template used?

Can you provide the envelope ID via a DM?

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Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@PTNTIA,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher:

I apologize because I’m just seeing this email since it went to my quarantine email.

The situation has not been resolved.  The document remains on hold and I have not received any suggested resolutions.

Hi ​@PTNTIA,

I hope you are doing well.

Can you provide the envelope ID via a DM?

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Chris:

Joe from DocuSign support released the hold on the document. Since we had processed off-line instead, I voided it after he released it. 

Do you still want the envelope ID?  If so, should I send it here?

Hi ​@PTNTIA,

If the hold was released, do you still need assistance?

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi Christopher.  No, I don’t need any more assistance.  Thanks.