Dicusign sigrature are NOT EIDAS validated for INPI

Hello ​@digistork,

Thanks for reaching out, and welcome to the Docusign Community! I’m sorry to hear about the trouble you experienced with the QES signature.

To help me look into this further, please send me a private message with the following details:

• Account name
•  Account number in question
• Email address associated with your account
• Case number (if one has already been created)

Once I have this information, I’ll follow up to address your concern appropriately.

Sincerely,
Jenny | Docusign Community Moderator
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Hello ​@digistork,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator

Hello ​@Jenny.Martin  I have exactly the same problem.
I subscribed to Docusign in order to sign an INPI document as it was said it is eIDAS compliant.
But INPI refused the document.
what can I do please?

Bests,

Mohamed

​@Jenny.Martin here is the message I got from INPI

Hello ​@ms98267,

Thanks for reaching out! To help us investigate this issue further, could you please provide the envelope ID?

Locate a Docusign envelope ID

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

Regards,

Jenny | Docusign Community Moderator

Hello ​@Jenny.Martin I sent you the details in a PM

Thank you