Demo Account: Not sending email notifications to signers

Hello ​@think4u-daniel,
 

Thanks for reaching out, and welcome to Docusign Community! We acknowledge your concerns regarding the envelope notification issue of the envelope that was sent from your demo account.

Several different factors may contribute to interruptions in email notifications. Please refer to this link for more information: Why aren't my signers receiving Docusign Notification emails?

If the resolution provided in the article didn’t resolve your concern, please send us a private message with your production and demo/developer account details (name, email, and account number) so we can look into this further.
 

Thank you for your cooperation!
 

Sincerely,

Luke | Docusign Community Moderator

Hi ​@Meghana, 

I hope you’re doing well. I would like to check if you still need assistance with this post. 

Feel free to send us your production and demo account details (name, email, and account number) via private message if you are still encountering the same issue. I’m more than happy to help! 

Thanks for being part of the Docusign Community.
 
Best Regards,

Luke | Docusign Community Moderator

I have the same problem. My developer account NEVER delivers emails anymore. Not even to the first signer. Routing is 100% correct. Emails are not in spam, anywhere. I tried multiple emails providers, nothing is delivered. It’s been broken for about a month 

Hi ​@nekoenko, 
 

Thank you for reaching out here in the Docusign Community! We apologize that you are experiencing this issue. 

To further investigate, please also send us a private message with your production and demo/developer account details (name, email, and account number) so we can look into this further.

This information will allow us to examine the issue at hand. I appreciate your cooperation! 

Best Regards,

Luke | Docusign Community Moderator

Hello, 

We appreciate the users who sent us their account details and concerns via private message. 

Please be advised that the notification issues reported have been addressed accordingly.

Regardless, if you are still experiencing any trouble, you may open a support ticket with us: Open a case in the Docusign Support Center. This will ensure that the issue is expedited and investigated further by our technical team. 

Let us know if you have any further questions. We’re here to help! 

Best Regards, 

Luke | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer."

I just signed up and started using my developer account and have the exact same issue.  On top of that, the support pages just send you around in circles. The chat button doesn’t even do anything.  Docusign is a mess, they are so eager to call me then never have any answers (seriously the guy that insisted on calling me me to answer a simple question didn’t even know Docusign had developer accounts),  and the site is terribly slow and CONSTANTLY logging me out. Now I can’t even test my code.

Hello ​@turbo2ltr, 

Thank you for reaching out here in the Docusign Community. We are sorry to hear about the frustrating experience you have had trying to navigate our support pages and the issues you are currently experiencing with your account, 

Regarding the primary issue in this post, if you have an envelope you sent and your signers are not receiving email notifications, this may be due to several factors. Please see this link: Why aren't my signers receiving Docusign Notification emails?

However, if you want us to further investigate, including your login issues, please reply via Private Message with the following details:

• Account Name
• Email Address
• Account ID 
• Sample Envelope ID 

How to locate an envelope ID: Locate a Docusign envelope ID

This will allow us to conduct a thorough investigation regarding the issue at hand. 

Thank you, and have a great day ahead! 

Best Regards,

Luke | Docusign Community Moderator