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Delivery Failure - Spamhaus - 'Blocked using Spamhaus'

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Good morning

Is anyone encountering increase in amount of failed deliveries with this message?

Thanks

J

Jenny.MartinAnswer

Community Moderator

Hello @michmi,

Thanks for reaching out here in the Docusign Community—great to have you here!

If you’re encountering this error message while sending an envelope, it may indicate that the recipient's email system is rejecting the Docusign email because it has been flagged by Spamhaus.

You may refer your recipient to their IT team to review filtering rules and consider whitelisting Docusign sending emails.

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

J

Jenny.Martin

Answer

Community Moderator

Hello @michmi,

Thanks for reaching out here in the Docusign Community—great to have you here!

If you’re encountering this error message while sending an envelope, it may indicate that the recipient's email system is rejecting the Docusign email because it has been flagged by Spamhaus.

You may refer your recipient to their IT team to review filtering rules and consider whitelisting Docusign sending emails.

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

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J

Jenny.Martin

Community Moderator

Hello @michmi,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Best,

Jenny | Docusign Community Moderator

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M

michmi

Author

Troubleshooter

Hi Jenny

The problem was with a DocuSign IP address and not a problem of the client. DocuSign fixed this and all was well again.

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J

Jenny.Martin

Community Moderator

Hello @michmi,

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

Best,
Jenny | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.