Hello ​@michmi,

Thanks for reaching out here in the Docusign Community—great to have you here!

If you’re encountering this error message while sending an envelope, it may indicate that the recipient's email system is rejecting the Docusign email because it has been flagged by Spamhaus.

You may refer your recipient to their IT team to review filtering rules and consider whitelisting Docusign sending emails.

Related Article: Why am I not getting Docusign email notifications?

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as "Best Answer" so others can find it too!

Hello ​@michmi,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best,

Jenny | Docusign Community Moderator

Hi Jenny

The problem was with a DocuSign IP address and not a problem of the client.  DocuSign fixed this and all was well again.

Hello ​@michmi,

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

Best,
Jenny | Docusign Community Moderator