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Deleted Signatures

Forum|Forum|2 years ago
February 8, 2024
4 replies
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I deleted signatures from my profile, but docusign is still trying to use the deleted signatures on documents. I don’t know how to use the only signature that is saved.

eSignature

Best answer by Christopher.Alpizar

Hello @Trish,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience that this might cause you, I know the importance of using your selected signature; I understand that you deleted your old signatures but they are still showing.

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again
Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Answer

Docusign Employee

Hello @Trish,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience that this might cause you, I know the importance of using your selected signature; I understand that you deleted your old signatures but they are still showing.

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again
Please try the Alternative Signing Method

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @Trish,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

T

thompsar

Newcomer

Hello,

I am having the exact same issue as her as well. I’ve tried all of these steps and nothing is working.

Adam T.

C

Christopher.Alpizar

Docusign Employee

Hello @thompsar,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for the inconvenience that this might cause you, I know the importance of utilizing your designated signature, I understand that despite your deletion of the old signatures, they persist in being displayed.

To clarify, do you have multiple accounts with Docusign?

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.