Hello,

Thank you for reaching out here in the DocuSign Community.

DocuSign offers a Delegated Signer feature that allows another user to sign on behalf of the absent/unavailable user. For more information, please view the following article: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=bbk1637048103951.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Many thanks for your response., it's much appreciated.

In the event that the user hasn't already added a delegate and doesn't have (or can't) access the DocuSign platform, can I ask if an admin can set delegate access for a user?

Best, Kenneth

Hello,

Thank you for reaching back.

Unfortunately, no, the Delegated Signer feature is a user-level setting only, as the admin, you will not have access to that unless you have direct access to the user's account (meaning you log in to their account with their credentials).

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Many thanks​ for your prompt response. That's what I suspected.

So just to clarify, with shared access for sending or shared envelopes a colleague can carry out corrections to an envelope e.g. change expiry date and an admin controls this whereas the user can a single delegate to sign on their behalf?

many thanks again Nathaly.

Hello,

Thank you for reaching back.

That is correct, with Shared Access, a user can perform several actions on the envelopes of another user, but they can not sign on their behalf, that can only be done with the Delegated Signer feature.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!