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Delayed Email Notifications and Duplicate Email Notifications

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Clients completed a docusign envelope at 1:42pm EST.

The email notification that they completed the document arrived at 10:16pm EST.

Also the email notifications that the clients viewed the documents arrived at 10:18pm.

Separately, I recently received duplicate emails of a completed envelope a day or so later.

Is there some sort of issue or glitch occurring with the email notification system?

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JohnSantosAnswer

Guru

DocuSign Support & Engineering teams are working a bug that resend notifications emails for completed envelopes.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

R

Regina

New Voice

Estoy teniendo problemas, DS me esta enviado el solo documentos que ya habían sido enviados y completados desde antier, ayer y hoy bien temprano por la mañana. Lo hemos recibido hoy por la noche como si yo los volví a gestionar, esto ha causado molestias.

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M

madisonb

New Voice

I’m getting duplicate emails from recently completed Docusigns tonight too.

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M

Mariko

New Voice

Our team is facing the same issue also. Today, we have been receiving duplicated notification/completion e-mails.

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D

David in Paris

New Voice

Same problem here, duplicated emails received at night when documents already have been signed.

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S

simikroman

New Voice

The same situation occurred between 4:00 and 5:00 in our company. Location Czech Republic.

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K

KJOpsEx

Conversation Starter

I’ve had the same. It would be good if DocuSign themselves could comment on this and advise.

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M

Moritz

New Voice

Our Company (in Germany/Europe) has the same issue.

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S

ShawnaE

New Voice

Clients completed a docusign envelope at 1:42pm EST.

The email notification that they completed the document arrived at 10:16pm EST.

Also the email notifications that the clients viewed the documents arrived at 10:18pm.

Separately, I recently received duplicate emails of a completed envelope a day or so later.

Is there some sort of issue or glitch occurring with the email notification system?

Our company is experiencing the same issue.

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A

Amy Z

Conversation Starter

We have had the same issue too - is everyone who had the issue using Microsoft/ office 365?

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N

Naomi Cohen

New Voice

yes. we use office 365. one of the duplicates came back w/out the signature on it (previous email had the signature)

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