Definetely one of the worst platforms to exist - Can't download a file?????

​@AlainK 

Is the document completed?  You may not be able to download the documents until they are fully signed/completed.

Can you open the document as a PDF and then “Print to PDF” (which is just another way of saying ‘save as PDF’...)

Did you open your DocuSign account after you received the document to sign? Documents which are received BEFORE you have an account are not linked to that account.

You can also try the usual: switch browsers, clear cookies, log in using a private browser window…

good luck

mr1

Hello,

yes the document is completed, and received an email saying so, this is the only link I have to access the document.

No way to open as PDF. 

I opened a docusign account after receiving that document, right. 

I tried on Chrome, Brave, using different kinds of links, no way.

Thanks

​@AlainK 

Sorry - I meant to type: Can you open the document - then print to PDF?

When you follow the link, can you view the document? If so, you may be able to ‘print to PDF’ (right click and see if ‘print’ is an option).

Otherwise, perhaps the original sender can resend a link or forward you a copy so you can print.

good luck

mr1

Hello ​@AlainK,

Thank you for reaching out here in Docusign Community.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

You may also open a case for further assistance and you may follow the steps provided in the link below on how to open a case.

Open a case in the Docusign Support Center

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Best regards,
Marco | Docusign Community Moderator