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I have been trying to get help from customer care for four days. I opened a ticket, heard back, replied, and then have heard nothing from Docusign. My account was crossed with another account and I cannot send envelopes because of it. I pay for a service I cannot use. I need access to my account straightened out. Is there someone I can speak with who will actually take action. 

Hello ​@mobenaus,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
Apologies if you haven’t heard back from us after creating the support case. Let me try my best to help you follow up with it. 
May I have the support case number thru direct message please?
 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@mobenaus,

 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know, and I will gladly help you address the situation as soon as possible.


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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