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Customer having issues signing docs, email that i had gotten from them
I am having difficulty signing this…when I go to sign the last line it starts at mid-document again requesting signatures that I already completed….can’t hit finish
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Hi,
Thank you for reaching out here in the DocuSign Community.
This behavior is usually related to duplicate fields placed one on top of the other, preventing the signer from accessing the second field layer in order to complete their action.
The best path to approach this scenario will be correcting the envelope and deleting the duplicates within it.
You can find detailed steps on how to correct an envelope, here:
Feel free to let us know if you need further assistance with this
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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