Correction signer

Hello ​@smenor 

I sincerely apologize and fully recognize the frustration you are experiencing. The Terms and Conditions specify that “The version of the DocuSign Services available for a Free Trial may not include or allow access to all features or functions. More here: DOCUSIGN SITES & SERVICES TERMS AND CONDITIONS | Docusign

 While the error message does not indicate that this is due to the limitation, information regarding the correct feature available only to paid plans can be found in the public article: Common sending issues > Need to correct an envelope

I am pleased to hear that you were able to correct your envelope, but I want to acknowledge your frustration and express my sincere apologies.

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

This isn’t a debate club. You don’t get to win customer satisfaction by being right on a technicality that in some obscure document someone doing a trial wouldn’t be looking at the nondescript error is kinda sorta explained

Do you not see that many people’s first experience with your platform will be to see something not working without any sort of message that says that this basic functionality isn’t available in the trial version

I needed something signed and gambled that signing up for a paid plan might let me get unstuck and got lucky but there was zero indication that that would work just as there was zero indication that I couldn’t complete my correction to the document until after I was 99% done with that.

Thanks for it, I guess, but I don’t need or care about your apology I’m just telling you you should at least put up some guardrails so trial users don’t get stuck or / better don’t arbitrarily limit their ability to use the such basic functionality in a trial unless it’s your goal to have people’s very first experience with your product be a bad one.

it doesn’t escape my attention that this is a dark pattern that compels them to sign up.giving you very little perceived incentive to fix it but all this experience and your comments have achieved here is to make me want to look for another / better solution since you’re clearly showing not telling exactly how much you care about prospective customers. 

Hello ​@smenor,

Your point is well taken. We always welcome feedback that can enhance our users’ experience. Your insights are important to us. We invite you to share your feedback and product ideas, and feature requests on our dedicated ideas page (https://community.docusign.com/ideas), where we can work together to shape the future of our product. 

Thank you once again for your valuable feedback. We hope to regain your trust and demonstrate how DocuSign can meet your needs effectively. Let us know if you need further assistance. Thank you!

Sincerely,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

I am having the same issue on a paid developer account with full permissions. I’m in the sandbox trying to use bulk send with a CSV that has 40 recipients on it. Since it hasn't been sent, the workaround from Chet Raj does not apply.