Back to Docusign.com
I have sent 2 documents by separate invites to two parties. Both were able to open one document and sign. For the second document, one signed successfully but the other gets a constant undefined error message. I have resent the invite to sign multiple times with the same error result. I have been with the signer when clicking on the link and subsequent invites and witnessed the same constant issue. The link being clicked is the latest invite. What is going on?
Solved
Constant signer link error
+1- Newcomer
Best answer by Melanie.Panguito
Hi
Greetings from the Docusign Community—we're grateful for your question and happy to share our knowledge!
We're sorry to hear about the issue with the signer link. We recognize the frustration and workflow delays it is causing, especially given that you've resent the invitation multiple times and witnessed the error firsthand when the signer clicked the latest link.
To assist us in our investigation, could you please provide a screenshot of the error message? Additionally, we recommend trying an alternative signing method. Please guide the affected signer through the steps outlined here👉Use a Security Code to access Docusign documents
Another option is to check if the recipient has a Docusign account, log in, and verify if it is in their inbox. Then, sign the envelope directly from there.
Here if you need us!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Community Moderator
- Answer
Hi
Greetings from the Docusign Community—we're grateful for your question and happy to share our knowledge!
We're sorry to hear about the issue with the signer link. We recognize the frustration and workflow delays it is causing, especially given that you've resent the invitation multiple times and witnessed the error firsthand when the signer clicked the latest link.
To assist us in our investigation, could you please provide a screenshot of the error message? Additionally, we recommend trying an alternative signing method. Please guide the affected signer through the steps outlined here👉Use a Security Code to access Docusign documents
Another option is to check if the recipient has a Docusign account, log in, and verify if it is in their inbox. Then, sign the envelope directly from there.
Here if you need us!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
+1- Newcomer
Thank you Melanie,
The signer didn’t have a Docusign account but set one up to see if it would help. Nothing there I’m afraid. Out of embarrassment, I’m now going to revert to paper.
Thank you for your time and consideration.
Martin
- Community Moderator
Hi
I am sorry that your negative experience has led you to decide to do it on paper instead. Unfortunately, the envelope will not be sent to the recipient's DocuSign account if it was sent prior to the account being created. Just in case you still want us to dig deeper to identify the root cause and prevent it from happening again in the future, feel free to send me the envelope ID via direct message 👉 Locate a Docusign envelope ID
Let us know if you still need further assistance—we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.