Hi ​@1MK,

Greetings from the Docusign Community—we're grateful for your question and happy to share our knowledge!

We're sorry to hear about the issue with the signer link. We recognize the frustration and workflow delays it is causing, especially given that you've resent the invitation multiple times and witnessed the error firsthand when the signer clicked the latest link.
To assist us in our investigation, could you please provide a screenshot of the error message? Additionally, we recommend trying an alternative signing method. Please guide the affected signer through the steps outlined here👉Use a Security Code to access Docusign documents

Another option is to check if the recipient has a Docusign account, log in, and verify if it is in their inbox. Then, sign the envelope directly from there.

Here if you need us!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Thank you Melanie,
The signer didn’t have a Docusign account but set one up to see if it would help.  Nothing there I’m afraid.  Out of embarrassment, I’m now going to revert to paper.

Thank you for your time and consideration.

Martin

Hi ​@1MK,

I am sorry that your negative experience has led you to decide to do it on paper instead. Unfortunately, the envelope will not be sent to the recipient's DocuSign account if it was sent prior to the account being created. Just in case you still want us to dig deeper to identify the root cause and prevent it from happening again in the future, feel free to send me the envelope ID via direct message 👉 Locate a Docusign envelope ID

Let us know if you still need further assistance—we're here for you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"