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Há uns 2 meses atras, nossa conta estava ativa, o plano era anual e provavelmente deu o periodo de renovação do plano, não atualizaram a forma de pagamento e desabilitaram nossa conta.
Hoje ao tentar acessar, apareceu uma mensagem falando que a conta não existe.
Como faço para habilitar a conta novamente, pagando o plano anual?
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How to reactivate an account that previously existed
The company I work for had an annual plan, but I went on vacation and, upon returning, I noticed that our account had been deactivated. After checking, it was likely because the plan set up last year was linked to a credit card that has since been canceled, and the payment method was not updated.
How can I reactivate the account, resume the subscription, and regain access to the documents that were previously stored in it?
Thank you in advance.
