New Voice

Solved

Client overseas cant review document from Docusign Envelope

3 replies
141 views
Translate All

I have a client overseas who is been sent a docusign but is been asked to login to the website to sign. how do i fix this so that he can just press review document and sign the document

M

Melanie.PanguitoAnswer

Docusign Employee

Hi @AP0975— thanks for your question, and I can help clarify that!

What’s likely happening is that the sender’s DocuSign account has login requirements for recipients turned on in their Authentication Settings. When this is enabled, recipients are required to sign in or create an account before they can access the envelope. The easiest fix is to ask the sender to have their Admin update the setting to “Not Required to Log In.” They can find this under:

Admin → Security Settings → Login Requirements

Article: 👉Authentication Settings

Once that’s updated, the recipient should be able to open the email, click Review Document, and sign without needing to log in.

I hope you find this helpful. If yes, we'd greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers. 😊

Let us know if you have questions— we're here for you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

A

AP0975

Author

New Voice

I have a client overseas who is been sent a docusign but is been asked to login to the website to sign. how do i fix this so that he can just press review document and sign the document

Translate

M

Melanie.Panguito

Answer

Docusign Employee

Hi @AP0975— thanks for your question, and I can help clarify that!

What’s likely happening is that the sender’s DocuSign account has login requirements for recipients turned on in their Authentication Settings. When this is enabled, recipients are required to sign in or create an account before they can access the envelope. The easiest fix is to ask the sender to have their Admin update the setting to “Not Required to Log In.” They can find this under:

Admin → Security Settings → Login Requirements

Article: 👉Authentication Settings

Once that’s updated, the recipient should be able to open the email, click Review Document, and sign without needing to log in.

I hope you find this helpful. If yes, we'd greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers. 😊

Let us know if you have questions— we're here for you!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Translate

M

Melanie.Panguito

Docusign Employee

Hello @AP0975,

How are you? We'd like to know if my previous response addressed your questions. If so, we hope you could consider selecting it as Best Answer ✅," so others can find it too.

Otherwise, if you still require further assistance, please don't hesitate to let us know. We are always happy to help!

Regards,

Melanie | Docusign Community Moderator

Translate

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.