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I have a client overseas who is been sent a docusign but is been asked to login to the website to sign. how do i fix this so that he can just press review document and sign the document
Solved
Client overseas cant review document from Docusign Envelope
+1- Newcomer
Best answer by Melanie.Panguito
Hi
What’s likely happening is that the sender’s DocuSign account has login requirements for recipients turned on in their Authentication Settings. When this is enabled, recipients are required to sign in or create an account before they can access the envelope. The easiest fix is to ask the sender to have their Admin update the setting to “Not Required to Log In.” They can find this under:
Admin → Security Settings → Login Requirements
Article: 👉Authentication Settings
Once that’s updated, the recipient should be able to open the email, click Review Document, and sign without needing to log in.
I hope you find this helpful. If yes, we'd greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers. 😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
+1- Newcomer
I have a client overseas who is been sent a docusign but is been asked to login to the website to sign. how do i fix this so that he can just press review document and sign the document
- Docusign Employee
- Answer
Hi
What’s likely happening is that the sender’s DocuSign account has login requirements for recipients turned on in their Authentication Settings. When this is enabled, recipients are required to sign in or create an account before they can access the envelope. The easiest fix is to ask the sender to have their Admin update the setting to “Not Required to Log In.” They can find this under:
Admin → Security Settings → Login Requirements
Article: 👉Authentication Settings
Once that’s updated, the recipient should be able to open the email, click Review Document, and sign without needing to log in.
I hope you find this helpful. If yes, we'd greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers. 😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
- Docusign Employee
Hello
How are you? We'd like to know if my previous response addressed your questions. If so, we hope you could consider selecting it as Best Answer ✅," so others can find it too.
Otherwise, if you still require further assistance, please don't hesitate to let us know. We are always happy to help!
Regards,
Melanie | Docusign Community Moderator
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