Dear DocuSign Support Team,

I hope you're well.

I'm writing to clarify a behavior we're encountering while using the "Correct" feature in DocuSign. Specifically, we’ve observed that in some cases, the field editing tools (pencil icon for adding Text, Line, etc.) disappear entirely, even though we are in "Correcting" mode.

Here are the scenarios we've identified:

1. All recipients have not signed yet, and no one is CC'd:
   – Full editing is available.
   – Pencil icon is visible as expected.

2. One of the recipients has already signed:
   – Pencil icon disappears.
   – No new fields can be added, even for pending recipients.

3. All recipients have not signed yet, but one recipient is in a CC role:
   – Pencil icon disappears.
   – No field editing is possible.
   – Unless the CC is placed at the very end of the routing order, after all signing roles.

We would appreciate your confirmation on the following:

• Is this behavior by design?

• Are there any workarounds or settings that would allow field editing under conditions (2) or (3)?

• Is there any official documentation addressing this logic?

Thank you for your assistance.

Best regards,

Newhome