actually I have already submitted a membership cancellation on February 11 2025 (I have received an email from DocuSign regarding the cancellation), but after the expiration date Feb. 28, 2025, DocuSign still charged $120 from my credit card.
Ironically, my account is still a free account, I do not even have the authorization to create a case regarding this issue.
There is also no customer support call to address this issue.
VERY TERRIBLE EXPERIENCE!!!!
Here are some screenshot.
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Best answer by marco.tanglao
Hello
Thank you for reaching out here in Docusign Community.
We apologize for any inconvenience this bill may have caused, and I understand that you are having difficulties reaching out to a support or creating a ticket.
The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
Thank you for reaching out here in Docusign Community.
We apologize for any inconvenience this bill may have caused, and I understand that you are having difficulties reaching out to a support or creating a ticket.
The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.
https://support.docusign.com/s/contactSupport?language=en_US&rsc_301
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
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