changing email address after sending envelope.

Forum|Forum|2 years ago
May 17, 2024
11 replies
5582 views

I sent an envelope and one of the recipients email address was incorrect. The other recipient had already signed. Can I change that email address on the app?

eSignature

Best answer by JohnSantos

@Malhawk - Yes, can you follow these steps to correct the email address.

Log in to your DocuSign account.
Go to the "Agreements" tab.
Find the envelope in question.
Click on the envelope to open it.
Select "Correct."
Update the incorrect email address to the correct one.
Save your changes and resend the envelope. The link for the previous email, will be inactive if it was a valid email address.

Show previous replies

M

Melanie.Panguito

Docusign Employee

Hi @Jazell Freeman, sorry to hear you're running into this issue.

Common reasons this happens:

The recipient has already taken some action on the envelope.
The envelope was sent using a Template where the owner disabled “Allow senders to edit, add, or remove recipients” setting under Advanced Options. If that Template setting is turned off, you won’t be able to change an email address after sending. And even if the template owner updates that setting now, it only affects future envelopes, not the ones already in progress.

In any case, the only real solution is to void the envelope and send a new one.

Regards,

Melanie | Docusign Community Moderator

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