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Change date format in template

Forum|Forum|1 year ago
February 25, 2025
5 replies
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Hi I am new to using Docusign and have created a template which contains a date field but when I preview it appears in the American format and not the UK format of DD/MM/YYYY. I have changed the Regional settings to UK and the time zone but it is still appearing as MM/DD/YYYY. Is there somewhere I can change this permanently please.

Best answer by rodolfo.napay

Hello @Jaine ,

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Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

JohnSantos

Guru

@Jaine

What does your settings say here? It’s right below the Regional Settings.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

Jaine

Author

New Voice

Hi John

Both fields are set to Account default. I’ve changed the date field in the template to ‘text’ so will see if that works. Many thanks

JohnSantos

Guru

@Jaine

Try creating a quick envelope or re-deploying the existing template if it does not work after you make these changes.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

Jaine

Author

New Voice

Thank you John. Changing the field to text in the template has seemed to work. Many thanks for your help.

R

rodolfo.napay

Answer

Docusign Employee

Hello @Jaine ,

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Let us know if you still need assistance with this topic.

Best regards,

Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

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