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Question

Certificate Invalid

  • September 12, 2025
  • 2 replies
  • 17 views

Forum|alt.badge.img

I am trying to sign a document but I get a certifiace error from eu.docusign.net

2 replies

Forum|alt.badge.img+13
  • Community Moderator
  • September 15, 2025

Hello ​@kroche,

Thanks for reaching out to the Docusign Community; it's great to have you here!

To help us investigate this issue further, could you please provide the following details?

  • Envelope ID
  • Screenshot of the error

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

 

Best Regards,

Jenny | Docusign Community Moderator


Forum|alt.badge.img+13
  • Community Moderator
  • September 23, 2025

Hello ​@kroche,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

 

Best Regards,

Jenny | Docusign Community Moderator