Carvana problem

Question

Hi. I’m purchasing a car from Carvana, with delivery on 2/28. My husband signed the documents that had my name on them, and I can’t get Carvana to give me blank documents. They say I have to go thru you. Please help me!!

rodolfo.napay · Accepted Answer

Hello ​@JoniSThank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!If you would need to sign a another set of blank contracts, your sender (Carvana) would need to void the envelope that they have initially sent then send you a new one to sign.Docusign Customer Support does not have access to any of the documents uploaded from our customer's account due to our Data Privacy Policy.Let me know if you need further assistance on this.Best regards,Rodolfo | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

marco.tanglao · Answer

Hello ​@JoniSI hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.Otherwise, let me know and I will gladly help you address the situation as soon as possible.Best regards,Marco Paulo | Docusign Community Moderator

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